FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at contact@pilemagic.com

 

  1. Where do you ship from?
  2. We ship from our manufacturing factory or warehouse located in Thuravoor, Kerala. 
  1. Is COD (Cash on Delivery) available?
  2. Yes.

 

  1. How long will it take for my items to arrive?
  2. It will usually take 3-7 business days for all orders to arrive. Shipping times vary from based on demand and shipping location.

 

  1. What are the charges for delivery of the product  ?
  2. The  Shipping is Rs 65 for south india and Rs 120 for North India all over India. We don't deliver outside of India.

 

  1. Do you provide refund or return in case I face any issue with the product?

    A. Yes, we have our simple 5 days Return &Refund Policy.

 

  1. How long will it take to receive a tracking number?
  2. It will take usually upto 24 hours.

 

  1. Where is your company located?
  2. Kerala, India.

  

  1. Will I receive a confirmation number when I place my order?
  2. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours) 

 

 

  1. Who can I contact if I have a problem with my order?

       All    inquires can be forwarded to contact@pilemagic.com or you can directly WhatsApp us or call us at +91 9495211072

 

  1. How can I pay?
  2. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also do cash on delivery for maximum locations.

 

  1. Is Checkout on this site safe and secure?
  2. You can be absolutely sure that all purchases here are safe and secure. 

 

  1. How to cancel my order?
  2. In the event you wish to cancel your order, please contact us at +91 9495211072 or email us your order number at contact@pilemagic.com (NOTE:Contact us within 12hours if you wish to cancel your order)